Refund policy

At GD MART, customer satisfaction is important to us. Please review our Return & Refund Policy carefully before making a purchase.

Return Eligibility

We accept returns within 7 days of the delivery date. To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.

  • The item must be returned in its original packaging with all accessories, manuals, and documentation included.

  • Proof of purchase or order confirmation is required.

  • Items damaged due to misuse, neglect, improper handling, or normal wear and tear are not eligible for return.

Non-Returnable Items

The following items cannot be returned or refunded:

  • Items returned after the 7-day return period.

  • Products that have been used, altered, or damaged by the customer.

  • Clearance, final sale, or promotional items marked as non-refundable.

  • Gift cards and downloadable digital products, if applicable.

Return Process

To initiate a return, please contact our customer support team at support@gdmart.us within 7 days of receiving your order.

Please include:

  • Your order number

  • The reason for the return

  • Photos of the item if it is damaged or defective

Once your request is approved, return instructions will be provided.

Return Shipping

  • Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

  • We recommend using a trackable shipping service, as GD MART is not responsible for returns lost during transit.

Refunds

After we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method used during purchase.

  • Processing times may vary depending on your payment provider and financial institution.

  • Shipping charges are generally non-refundable unless the return is due to our error.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. We may request photographs of the item and packaging to assist with the resolution process.

Depending on the situation, we may offer:

  • A replacement item

  • A refund

  • Store credit

Order Cancellations

Orders may be canceled before they are processed or shipped. Once an order has been shipped, it cannot be canceled and must follow the standard return procedure.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

GD MART
📧 Email: support@gdmart.us
🌐 Website: GD MART

By placing an order with GD MART, you acknowledge and agree to this Return & Refund Policy.